RETURN AND REFUND POLICY

Last Updated: 01/01/2022

Thank you for shopping at https://www.homenkitchen.co/

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to HOME N KITCHEN CO. Located at 175 Greenwich St, New York, NY 10007New YorkUS.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://www.homenkitchen.co/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE with FREE RETURN SHIPPING which are subject to the below terms:

If the product will be refund, returned or exchanged for ANY REASON within 30 DAYS OF YOUR PURCHASE, you will receive a FREE PREPAID RETURN LABEL. 

 All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address: HOME N KITCHEN CO. Attn: Returns RMA # 175 Greenwich St New York, NY 10007 United States.

 

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. It might take 5-15 business days to be available in your bank account depending on your bank.

 

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 30 days. Exchanges exceeding 30 days will not be processed. 

In order to be eligible for exchanges make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced. You will be responsible for all return shipping charges. 

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One timeProvided that all conditions in Exchange Policy are met.

Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.

 

CANCELLATION

Cancellations are only accepted within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at [email protected] if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive. Please note that we may apply %15 restocking fee.

CUSTOMS CLEARANCE

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

Buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: [email protected]

Contact Form URL: https://www.homenkitchen.co/contact-us

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.

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